Frequently Asked Questions

Everything you need to know about our services.

How long does translation take?

Standard translations take 48 hours. For business plans, Standard service is 7-10 business days and Express is 3-5 days. Expedited service and rush orders may be available — contact us for details.

What about Business Plan revisions?

Your plan includes 1 revision for both Standard and Express services. Additional revisions are available upon request.

Can I change scope after ordering?

Yes. Scope changes are accommodated based on timeline. Changes requested after 50% completion may affect delivery timeline. Contact us to discuss changes.

What file formats do you deliver?

Translations: PDF (certified, standard format) + Word document. Business Plans: PDF (professional design) + editable Word document.

Is there support after delivery?

Yes! We provide 30 days of post-delivery support. Questions about your document? Need clarifications or minor adjustments? We're here to help at no extra cost.

What languages do you support?

We specialize in Portuguese (Brazil and Portugal) ↔ English and Spanish ↔ English. We also support 40+ additional language pairs including French, German, Italian, Polish, Romanian, Ukrainian, Russian, Chinese, and Arabic.

Are your translations accepted by institutions?

Yes. Our certified translations are accepted by all Irish government agencies (INIS/ISD), U.S. embassies, courts, universities, and institutions worldwide. They carry our official certification seal.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, Amex), Apple Pay, Google Pay, and other payment methods through Stripe. Secure, encrypted transactions guaranteed.

Is my data secure and private?

Yes. All documents are handled with strict confidentiality and GDPR compliance. We use enterprise-grade encryption for file storage and transmission. Your documents are never shared with third parties without your consent.

What if I'm not satisfied?

We stand behind our work. Revisions are included with every service. If there are issues with quality, we'll address them. Our goal is 100% satisfaction. See our Refund Policy for full details.

Still have questions?

Get in touch with our team. We reply within 1 business day.

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